New Day Harbor Refund & Return Policy
Effective Date: October 1, 2026
Thank you for shopping with New Day Harbor. Because we offer both digital products and made-to-order physical products, refund and return eligibility varies by product type. Please review the policy below before making your purchase.
Digital Products
Due to the digital nature of our downloadable products, all digital product sales are final once the product has been purchased and access or download has been provided.
We do not offer refunds, returns, or exchanges on digital products, including but not limited to digital books, workbooks, educational materials, courses, printables, activity books, coloring books, recipe collections, or digital bundles.
If you experience a technical problem accessing or downloading your purchase, please contact New Day Harbor so we can assist you.
Made-to-Order Physical Products
Many of our physical products are created specifically for you after your order is placed. Because these products are made to order, we do not accept returns, exchanges, or issue refunds for:
Ordering the incorrect size, color, or product variation
Changes of mind after an order has entered production
Personal preference regarding fit or style
Accidental orders or buyer's remorse
Please carefully review product descriptions, available colors, and size charts before placing your order.
Damaged, Defective, Misprinted, or Incorrect Items
If your physical order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact New Day Harbor within 30 days of delivery.
Please include your order number, a description of the problem, and clear photographs showing the item and the issue.
After the issue has been reviewed and approved, we may provide a replacement or refund, as appropriate. In most cases involving a verified damaged, defective, misprinted, or incorrect item, you will not be required to return the original item.
Please do not mail or return an item without contacting New Day Harbor first.
Order Cancellations and Changes
Made-to-order physical products may enter production shortly after an order is placed. Once an order has entered production, we cannot guarantee that it can be canceled or changed.
Please review your order carefully, including the product, size, color, quantity, shipping address, and other selections, before completing checkout.
Shipping Issues
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you believe your order has been lost in transit or there is another delivery problem, please contact New Day Harbor so we can review the order and determine the appropriate next steps.
Refund Processing
When a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have a problem with an order or have questions about this policy, please contact us at:
New Day Harbor LLC
contact@newdayharbor.com
www.newdayharbor.com